Shipping

Australia Standard Shipping

Orders over $100 - FREE Shipping using code 'FREESHIPPING' at checkout

Tracked shipping: $10.95 - Tracking number provided via email when parcel is shipped

Express Shipping - $14.45

 

Australia Delivery Times

All orders are 'made to order' and should expect a processing time of 1-2 days as all jewellery pieces are handmade thoughtfully and carefully. 

Expected delivery time is dependant on what state you live in and whether you are in a regional or metro area. All orders are posted from QLD via AUS POST.

Please Note: Currently, we only offer shipping in Australia. For international orders, please contact me via email; madebyash23@gmail.com

 

Incorrect Address

Please ensure that the postal address provided at checkout is correct, as it is your responsibility to provide the correct delivery address for your order. If the wrong delivery address is provided, Made By Ash will not refund your order or offer a replacement.

 

Shipping & Delivery Delays

While we make every effort to assist in resolving these issues, Made By Ash is not responsible for lost, stolen or delayed packages in transit. 

Please Note:

• Shipping costs are non-refundable 
• Once your order has been shipped, we are unable to modify, or change items 

 

Returns

In compliance with Australian Consumer Law, Made By Ash is not required to offer a refund or exchange if you make the wrong selection, need a different size or change of mind due to hygiene reasons. This includes payments made at markets/events, and online. Please reach out with any questions you may have prior to ordering, to ensure the piece you choose is perfect for you. 

Rings; please ensure to follow the ring size chart before purchasing, as they cannot be exchanged. 

Faulty Items

Each jewellery piece is carefully handmade and packaged, however in the unlikely case of an item being delivered faulty or damaged, I will happily offer to repair/replace where appropriate. Where we cannot repair or replace the item, we will order an online credit or refund. All claims for faulty items are assessed on an individual basis, and the outcome of a refund is at Made By Ash's discretion. 

Please contact me via email; madebyash23@gmail.com or use the 'Contact Me' form for any inquiries, questions or concerns :) I aim to reply to all emails within 1-2 business days.